To recover Client’s assets held by customers across APAC under warranty and contract through inbound/outbound calls and email coordination.

Communicate with customers via telephone and email to obtain on time recovery of assets and support with required information or data.

Job Requirements

1. Open to Degree/Diploma holders in any fields with no experiences required. Or open to Highschool graduates with working experiences.
2. Proficiency in English & Mandarin/Cantonese languages.
3. Having experience in Customer Service will be an added advantage, but not compulsory to have.

Job Description

Key activities

1. Making outbound calls to ensure assets under warranty and contract are collected.
2. Receiving inbound calls from external & internal customers.
3. RMAs must be collected within the required time frame as per ageing.
4. Collections to be done with close coordination via email and telephone calls.
5. Diligently call and follow up on cases until closure by taking end to end ownership, with in the stipulated period [as per monthly cycle].
6. Maintain and update database of customers with complete and accurate information.
7. Have clear Understanding of KPIs [Key performance indicators].
8. Demonstrate right 1st time behavior.
9. Understand the reasons for return delays and find a solution to resolve the situation.
10. Achieve the SLA and KPI targets.
11. Weekly meetings to be held with Key Customers (Relationship Accounts) for total pendency.
12. Record outbound call history and customers response in detail in the excel sheet.