Job Requirements

1. Open to SPM/Diploma/Degree holders in any fields. Fresh Graduates are welcome to apply.
2. For Fresh Graduates: no experience required (full training provided).
3. For SPM/Diploma holders: min 1-3 years of Call Center experience is required.
4. Proficiency in English & Mandarin languages.

Job Description

1. Understand customer enquiries and respond via applicable channels: mainly email, chat and 10% phone calls.
2. Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
3. Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
4. Perform all procedures accurately, including following client's documented call flows, work processes, data entry requirements, and complaint management processes.
5. Ensure all SLAs are met accordingly.
6. Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
7. Provide a high level of professionalism and competent customer service.
8. Able to communicate effectively with customers in a friendly and polite manner following the processes.
9. Able to read, write, and speak fluently.