The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Job Requirements

1. Open to SPM/Diploma/Bachelor’s Degree holder in any field. Fresh Graduates are encouraged to apply.
2. Good proficiency in English & Thai languages.
3. Must have:
   1. Airline/Aviation related experience; or
   2. related booking and ticketing experience with travel agency.
4. Proficient in relevant computer applications
5. Knowledge of customer service practices and principles
6. Excellent data entry and typing skills
7. Superior listening, verbal, and written communication skills
8. Ability to handle stressful situation appropriately

Job Description

1. Answer incoming calls including email and chat in a timely manner
2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
3. Build sustainable relationships and engage customers by taking the extra mile
4. Keep the customer’s privacy and protect customer information
5. Meet personal/team qualitative and quantitative targets
6. Handle simple to difficult inquiries in a given span of time
7. Manage different types of callers in a given span of time
8. Achieve the given metrics in accordance to the center’s commitment to client
9. Manage and resolve customer complaints