Job Requirements

1. Bachelor degree with minimum 1 year working experience in business support operations, Order to Cash and collections.
2. Demonstrate expertise working directly with and delighting internal/external clients. Good communication skills, interpersonal skills, great teamwork and collaborations skills.
3. Take ownership and accountability of work assigned.
4. Analytical & problem-solving skills.
5. English and Vietnamese language are preferred.

Job Description

1. Process the allocations of payments by customer remittances and liaise with Account management team for those unidentified payments to be allocated.
2. Manage dealer account setup related activities.
3. Process bank statements.
4. Research unapplied cash transactions.
5. Ability to liaise and communicate effectively with stakeholders on relevant issues. Recognizes and solves typical problems within team or work collaboratively with other teams to resolve issue affection cash collection/ account setup or raise issues that may impact the customer satisfaction.
6. All requests should be processed according to the established work instruction and process definition guideline, accuracy and the completeness of the creation/change request processed should be ensured.
7. Support controls and periodic inspections to ensure compliance with internal controls, standards or rules, and delivery of service levels and KPI targets. Perform relevant month end closing activities such as the preparation of reports and reconciliation.
8. Completes tasks and meet all compliance-related requirements, including audit request, SOX Control and adherence to Company policies and procedures under moderate supervision.
9. Actively support or participate with any project related to system enhancement, process improvement for cash application and collection with influence on accuracy, efficiency, and compliant cash application and collection process.
10. Undertake other tasks that may be assigned from time to time, as required by Company Management.