Job Requirements

1. Open to SPM/Diploma/Bachelor’s Degree holders in any field. Fresh Graduates are encouraged to apply.
2. Full professional proficiency in Mandarin required (speaking, reading and writing).
3. No experience required. Full training provided.
4. Having Customer Support experience in voice support channel will be added advantages.
5. Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving.
6. Always perform duty in professional manner at all times
7. Demonstrate willingness and effort to offer help needed to customer and peers with respect
8. Being attentive during training & call handling
9. Equipped with negotiation skills and able to handle difficult customer over the phone calls.
10. Proficient in general computer knowledge & skills.
11. Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive
12. Always acknowledge and deliver respond to Team leader or supervisor.
13. Flexible and quickly adapt to new processes and information changes.
14. Discipline, Mature, Positive Thinking,
15. Friendly Personality and Willing to offer help.

Job Description

1. Take call and provide accurate answer to customer queries.
2. Delivery excellent customer support & services and offering patient assistance at all times.
3. Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).