Job Requirements

  1. Proficiency in English & Thai languages.
  2. Having experience in Customer Service will be an added advantage, but not compulsory to have.

Job Description

  1. Answer incoming calls including email and chat in a timely manner
  2. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  3. Build sustainable relationships and engage customers by taking the extra mile
  4. Keep the customer’s privacy and protect customer information
  5. Meet personal/team qualitative and quantitative targets
  6. Handle simple to difficult inquiries in a given span of time
  7. Manage different types of callers in a given span of time
  8. Achieve the given metrics in accordance to the center’s commitment to client
  9. Manage and resolve customer complaints
  10. Identify and escalate issues to supervisors
  11. Provide accurate information and excellent customer service
  12. Research required information using available resources
  13. Research, identify, and resolve customer complaints using applicable resources
  14. Process request according to customer’s preference on time
  15. Route calls to appropriate resources
  16. Document all call information according to standard operating procedures