Job Requirements

1. Open to Diploma/Degree holder in any fields. Fresh Graduates are welcome to apply.
2. Proficiency in English and Mandarin languages.
3. Having min 6 months of experience in the Airlines or Travel industry would be an added advantage but not compulsory to have.
4. Extrovert with a customer service mind set.
5. Should be adaptable to change.
6. Needs to be a team player with a positive attitude.
7. Needs to display confidence and the ability to sell a given product.

Job Description

1. Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
2. Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.

Benefits

1. KPI Incentive (monthly)
2. Transport Allowance is provided
3. 18 days of Annual Leave
4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)
5. Dental Coverage @ RM500 per year
6. Rewards & Recognition (Awards & Gifts)
7. Others