Job Requirements

1. Open to Associate/Bachelor’s Degree in Computer Science, IT, Engineering, Science, etc.
2. Good proficiency in English & Vietnamese languages.
3. Preferably having working experience in BPO/Call Center.
4. Proficient in using Chrome/IE and other browsers.
5. Familiar with the basic operation of mobile phones or other electronic products.
6. Typing speed:
   1. Voice: No less than 40 characters per minute, with an accuracy of no lower than 90%.
   2. Non-voice: No less than 50 characters per minute, with an accuracy of no lower than 95%.
7. Good communication skills. Ability to handle user problems.
8. Being a good listener & having empathy for customers.

Job Description

1. Handle customers' inquiries and answers their questions (for details, see service content of each module);
2. Submit technical problems/complaints that cannot be resolved within SLA to relevant teams;
3. Track escalated problems until they are closed.

*If an agent is unable to continue tracking the handling status due to reasons such as vocation leave or job changes, the agent must hand over the unresolved problems to the team leader (TL) or the colleague acting on his/her behalf, to ensure that the problems are resolved as per business requirements.