Mandatory Assessments

Assessment links to be shared to your email during application process.

• Online English assessment SVAR - passing score: min B1-B2 level.
• Japanese Language Test.
• Typing Test - passing score: min 30 wpm.

Job Requirements

1. Education qualification requirements:
   1. For local Thai: open to Senior Vocational/Diploma/Degree holders.
   2. For expats: must have at least Bachelor’s Degree (compulsory).
2. Freshers with passion to learn about Ecommerce business are welcome to apply.
3. Excellent in Japanese speaking, reading & writing (min JLPT N1-N3, certificate required).
4. Having experience in Customer Support (email/call/chat) will be added advantages.
5. Excellent communication skills.

Job Description

1. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
2. Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
3. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
4. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
5. Maintain broad knowledge of client products and/or services.
6. Prepare complete and accurate work including appropriately notating accounts as required.
7. Participate in activities designed to improve customer satisfaction and business performance.
8. Offer additional products and/or services.