Are you a Front End Developer Rockstar who wants to be part of our team for one of the biggest global internet leader account in the world? Are you passionate, driven, and can deliver outstanding customer service experience?

As a Front End Developer, you will be working with our Global Internet Leader Account to deliver #happier customer experience. As part of our Web Development and Digital Marketing Team at our Kuala Lumpur office you will work in a diverse team of specialists from around APAC to intervene on delicate implementations with advertisers and webmasters to identify requirements for improving and deploying successful shopping and dynamic remarketing campaigns.

Job Requirements

  1. Open to Fresh Graduates in any fields with interests in the role & basic knowledge regarding JavaScript, HTML, CSS, PHP.
  2. Proficiency in English & Vietnamese.
  3. Comfortable consulting with end-users. Having experiences in a customer service role OR experienced in coaching, training, or educating in a sales environment will be a big plus.
  4. Ability to quickly learn customer service software applications and customer process implementations (standard templates/processes).

Job Description

  1. To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.
  2. To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.
  3. Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
  4. Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Hangouts
  5. Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.
  6. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the ISO9001and ISO18295-1 Quality Management System of TDCX.

Preferred Qualifications

  1. Excited to work with evolving and emerging technology products
  2. A strong track record of successfully deploying, enabling and supporting AdWords, Analytics, Merchant Center, Tag Manager.
  3. A deep understanding of tag implementation on CMS platforms such as Drupal, WordPress, Shopify, Magento, or Zen Cart.
  4. Ability to consult or educate customers effectively on web maintenance & advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more).

Other Benefits