Job Requirements

1. Open to:
   1. Diploma holders - min 2 years of full-time working experience required for working visa process!
   2. Bachelor’s Degree holders - can be Fresh Graduates!
2. Min 1 year of Customer Support (email).
3. Must have gaming experience (game name to be disclosed during screening call).
   1. Min level required: 30 - screenshot proof required.
   2. Game User ID required for proof of gaming level check!
4. Good proficiency in English & Thai languages.
5. Courteous with strong customer service orientation
6. Strong computer navigation skills and PC Knowledge
7. Dependable with strong attention to detail
8. Skilled in multi-tasking; including the ability to be flexible and adapt to changes
9. Tolerance for repetitive work in a fast-paced, high production work environment
10. Ability to work as a team member, as well as independently.
11. Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.

Job Description

1. Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
2. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customers.
3. Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customers.
4. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
5. Maintain basic knowledge of client products and/or services.
6. Prepare complete and accurate work including appropriately notating accounts as
7. Participate in activities designed to improve customer satisfaction and business performance.