Job Requirements

1. Minimum Bachelor’s Degree.
2. Proficient in calculations of percentage & ratios –Numerical ability.
3. Proficient in Collection or Payment Dispute management.
4. Proficient in OTC Domain.
5. Recognized OTC domain certifications.

Job Description

In this role, you will be responsible for interacting with end customers via Calls and Emails for collecting pass due amounts! You will ensure the collections numbers/targets (monthly/ quarterly/ yearly) are met!

We need you to manage Conference Calls with Country / Regional Financial Managers to discuss top 20 Delinquent Accounts based on customer segmentation.

1. Liaising closely with internal partners’ departments (like sales, Operations, Credit teams) for issue resolution.
2. Handle multifaceted volumes of workloads and to meet targets and deadlines on time.

Preferred Qualifications

1. Proficient in SAP, ERP & other work-flow tool.
2. Must be detailed oriented, organized, with a phenomenal sense of urgency and hard working.
3. Transaction level experience in Collections process (either B2B or B2C).
4. Proficient with Excel and MS office tools.
5. Effective working knowledge of supporting tools (e.g. workflow, collections workbench).
6. Ability to work independently, multitask and take ownership.