Sales Engineer provides in-depth technical consulting for sales opportunities across a broad portfolio of moderate to highly complex products, channels, segments and regions, typically for the Customer Cloud Team. The Sales Engineer designs and builds technical solutions to address moderate to highly complex issues. By using advanced technical expertise, the Sales Engineer strategically collaborates with internal and external clients to evaluate and adopt advanced technical products and solutions to create business value. Sales Engineers possess deep experience and advanced working knowledge in advanced technologies, hold the capacity to support cloud computing, and demonstrate the successful ability to lead integration strategies and support moderate to highly complex enterprise architectures.

Job Requirements

  1. Proficiency in English and Mandarin languages.
  2. 3 years of experience serving in the capacity of a technical sales engineer in an advanced technical environment like cloud computing, or equivalent experience in a customer facing role.
  3. Prior experiences with advanced technologies such as:
    1. GCP: Experience with Big Data, PaaS, and IaaS technologies.
    2. GWS: Experience with SaaS, Microsoft 365, IT administrator, Email Administrator, System Administrator

Job Description

CORE TECHNICAL CLIENT CONSULTING

  1. Strategically partner with the Customer Cloud Sales Team to identify and qualify business opportunities and identify key customer technical objections.
  2. Develop strategies to resolve technical obstacles and architect client solutions to meet complex business and technical requirements
  3. Lead the technical aspects of the sales cycle, including technical trainings, client presentations, technical bid responses, product and solution briefings, and proof-of-concept technical work
  4. Identify and respond to key technical objections from client, providing prescriptive guidance for successful resolutions tailored to specific client needs
  5. May directly work with Customer's Cloud products to demonstrate, design and prototype integrations in customer/partner environments
  6. Develop and deliver thorough product messaging to highlight advanced technical value propositions, using techniques such as: whiteboard and slide presentations, technical product demonstrations, white papers, trial management and RFI response documents
  7. Assess technical challenges to develop and deliver recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution
  8. Leverage technical expertise to provide “best practice” counsel to optimize advanced technical products’ effectiveness

OTHER CRITICAL FUNCTIONS AND RESPONSIBILTIES

  1. Ensure customer data is accurate and actionable using Salesforce.com (“SFDC”) systems
  2. Leverage 3rd party prospect and account intelligence tools to extract meaningful insights and support varying client needs
  3. Navigate, analyze and interpret technical documentation for technical products, often including Customer Cloud products
  4. Enhance skills and knowledge by using a Learning Management Solution (“LMS”) for training and certification