The Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.

Job Requirements

1. Open to Associate/Bachelor’s Degree in related technical disciplines (Science Stream, Engineering, IT, etc.).
2. Related technical experience preferred.
3. Good proficiency in English & Vietnamese languages.
4. Achieve and maintain recognized and applicable technical certification(s)
5. Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
6. Working knowledge of client technical systems
7. Courteous with strong customer service orientation
8. Ability to effectively communicate, both written and verbally
9. Ability to learn including strong problem solving skills
10. Dependable with proficient attention to detail
11. Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
12. Ability to work as a team member, as well as independently with minimal supervision
13. Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

Job Description

1. Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems.
2. Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
3. Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.
4. Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.