Job Requirements

1. Open to High School Graduate, with minimum 1 year experience in Sales/Lead generation and/or Account Management.
2. Proficiency in English & Vietnamese languages.
3. Related working experience in IT Industry, or with good IT knowledge on Server, Storage, Network, etc. will be preferred.
4. Familiar with Customer Relationship Management (CRM) tool will be preferred.
5. Strong communicator, strong organizing abilities and process-oriented work style

Job Description

Main Responsibilities

1. Lead Generation for Sales (Prospect qualification, Scheduling meetings, meeting tracking, product and solutions presentation)
2. Identify leads and conduct lead management
3. Successful execution of permanent and segment specific telemarketing campaigns
4. To ensure that a good level of understanding and knowledge of organizations products and services, which is improved and maintained at all times, ensuring that customer queries can be dealt with accurately and appropriately and supported.

Daily Activities

Client Management (80%)

1. Answer SAP product inquiries via phone, chat and email following the policies and procedure.
2. Generate quality leads following the SAP Sales Qualification process.
3. Gather client’s feedback and business pains to provide the appropriate solution.
4. Provide full support to clients following the protocols focusing on the set quality standards.
5. Give accurate information to customers while maintaining a professional and courteous attitude.
6. Input accurate information into customer management system to properly initiate sales process.